Return and Cancellation Policy

At GRANDA, the most important thing is the satisfaction of our customers. If you have made a mistake in your order or change your mind, we offer simple and quick solutions. Below, we provide you with the necessary information to manage returns, errors or incidents in your order.

Standard Return

You can request a standard refund in any of the following situations:

• The article is not as you expected.
• You have the wrong product, size, or color.
• Other reasons that do not involve errors on our part or problems with the shipping agency.

To request a standard return:

• E-mail address: Escribe a granda@granda.com con el asunto "Devolución Estándar + Nº Pedido". Una vez aceptada la devolución, envía los productos en perfecto estado dentro de los próximos 14 días.

Return of shipping costs

Shipping costs are to be borne by the buyer.

The buyer will find the most convenient way to make the return, by mail, courier, or return at our points of sale.

Returns for Errors or Damage to the order

In case your order arrives in bad condition or there is an error:

1. Inform the delivery person if you notice any damage to the package.
2. Take photos of the package and damaged or wrong products.
3. Envíanos las fotos dentro de las 24 horas siguientes a la recepción del pedido, a través de granda@granda.com
4. We will manage the return and replacement of the products at no additional cost to you.

If we make a mistake in your order, we apologize in advance and bear all costs to replace the wrong or damaged products.

Special Return Conditions

• DeadlineWe do not accept returns after 30 days from receipt of order.

Cancellation Policy

You can cancel your order free of charge as long as it has not been shipped. If the order has already been shipped, you cannot cancel it, you have to receive it and make a standard return.

To cancel:

• Call or email us as soon as possible to arrange cancellation at granda@granda.com

At GRANDA WORKSHOPS we want to offer you a quality service. If you have any questions or incidents, please do not hesitate to contact us, we are here to help you!